1. Introduction
Saksama Masa ("we", "our", "us") is a watch repair and restoration workshop operating from 76 Jalan Tun H.S. Lee, 50000 Kuala Lumpur, Malaysia. This Privacy Policy describes how we handle personal information gathered through our website and through correspondence with clients seeking our horological services.
We approach data stewardship with the same care we bring to every watch that passes through our workshop — deliberately, without excess, and with full respect for what has been entrusted to us. We collect only information that is necessary for us to serve you well, and we retain it only for as long as is appropriate.
This policy applies to all personal data collected through our website at saksamam.club, via our contact form, and through direct correspondence by email or telephone. By engaging with our services, you acknowledge that your information will be handled as described here.
For questions about this policy, write to us at [email protected] or call +60 3 2070 4836.
2. Data We Collect
We collect personal information through several channels, described below.
Information You Provide Directly
- Full name, when provided in our contact form
- Email address, used for correspondence and service updates
- Telephone number, where provided for callback arrangements
- Details of the watch or timepiece submitted for service
- Any notes, concerns, or instructions shared with us during intake
Information Collected Automatically
- Browser type, operating system, and device information
- IP address (anonymised where possible)
- Pages visited, time spent, and navigation paths on our website
- Referring website or search query that led you to our site
Legal Basis for Processing
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your personal data on the following grounds:
- Consent — for optional analytics and marketing communications
- Contract performance — to fulfil service requests made through our contact form
- Legitimate interest — for website security and operational analytics
Data Retention
Service correspondence and intake records are retained for seven years in accordance with Malaysian commercial record-keeping norms. Website analytics data is retained for thirteen months. You may request earlier deletion at any time (see Section 6).
3. How We Use Your Data
We use personal information only for purposes directly related to the services we provide or the operation of our website:
Service Communication
Responding to enquiries, confirming service intake appointments, and providing written condition reports or updates on work in progress.
Analytics & Improvement
Understanding how visitors use our website so that we can improve its structure and content. This is conducted on an aggregate, anonymised basis where possible.
Legal Compliance
Meeting our obligations under Malaysian law, including the PDPA 2010, and maintaining records as required by tax and commercial regulations.
We do not sell, rent, or trade personal information. We do not use your data for unsolicited marketing without prior consent. Third-party service providers engaged to support our website operations are bound by appropriate data processing agreements.
4. Data Protection Measures
We take reasonable and practical steps to protect personal information against unauthorised access, alteration, disclosure, or loss.
- Website traffic is transmitted over HTTPS with TLS encryption
- Access to personal data stored in our systems is restricted to authorised personnel only
- Physical service records are retained in secured, non-public storage at our workshop premises
- We review our data handling practices periodically to identify and address potential risks
In the event of a data breach that may affect your rights or interests, we will notify affected individuals and, where required, the relevant Malaysian regulatory authority within the timeframes specified under applicable law.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data:
Right of Access
You may request a copy of the personal data we hold about you.
Right to Correction
You may ask us to correct inaccurate or incomplete personal data.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of prior processing.
Right to Restrict Processing
You may ask us to limit how we use your data in certain circumstances.
Right to Lodge a Complaint
If you believe your data has been handled improperly, you may contact the Department of Personal Data Protection (JPDP) Malaysia.
To exercise any of these rights, write to us at [email protected]. We will respond within thirty days. Identity verification may be required before we can fulfil your request.
7. Third-Party Links
Our website may contain links to external websites, including map services and reference resources. We are not responsible for the privacy practices of those sites. When you leave our website, we encourage you to review the privacy policy of any third-party site you visit. This policy applies solely to information collected through our own website and direct correspondence.
8. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted personal information to us, please contact us at [email protected] and we will delete that information promptly.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. When we do, the revised date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.
Significant changes — particularly those affecting how we use your personal data — will be communicated by a notice on our website for a period of thirty days following the update.
10. Contact Information
Saksama Masa acts as the data controller for personal information collected through this website. If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, you are welcome to reach us through any of the following:
Saksama Masa